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Returns & Refunds

What is eShoplive’s Returns & Refunds policy?

Cancellation

eShoplive Asia does not accept order cancellation without any valid reason if the payment transaction is completed. Customers acknowledge and agree that purchased and/or bidding of product and/or service requires payment in full amount. 

Return & Refund

Each product comes with its return policy and will be stated during live & on the product page. 

Customers may apply to return the purchased goods to eShoplive Asia’s Vendor within 7 working days in exchange for a replacement or a refund if the goods are proven defect upon receiving. In case of damaged goods, please contact our customer service team within 48 hours of receiving the goods to expedite the inspection and claim process. 

All refunds will be processed within 30 days after we inspect all related parties and approve the refunds.

All used item shall not be returned  nor refunded if is not under manufacturer defects. For more details, please refer to our product page for each item T&C.

How do I contact eShoplive customer service?

For online support, please visit www.eshopliveasia.com, find us on our Facebook page, or FB Messenger.

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