Frequently Asked Questions
Q1 : How long does this VIP last?
问1:VIP 资格能持续多久?
A : VIP last for 365 days from the day it is issued to you.
答:VIP 资格会持续 365 天(汇款那天开始算起)。
Q2 : Can I transfer my VIP?
问2:我可以转移 VIP 资格给别人吗?
A : No. VIP is NOT transferable.
答:是不行的。
Q3 : What happen if my VIP expires?
问3 :如果VIP 资格过期了会怎样?
A : You will need to make a new purchase on VIP as renewal.
答:暂时无法享用优惠,如要继续,需支付RM99更新。
Q4 : What happen after my VIP expires?
问4 :VIP 资格过期后会怎样?
A : We will send reminders to inform you about the expiry date and ways to renew your VIP.
答:我们会通过电子邮件或简讯的方式通知您,同时也会把“更新资格”的教程发给您。
Q5 : How do I know if I am a VIP?
问5 :如何知道我已经成为VIP了?
A : An automatic email will be sent to your WhatsApp/FB Messenger congratulating you to join us as VIP members. On top of that, you will see a different role in your account stating that you are VIP member.
答:一旦您成为 VIP,您会收到 WhatsApp/FB Messenger 的通知,除此自外,您也可以看到您的账号是已经升级为 VIP 了。
Q6 : How do I get FREE exclusive VIP voucher worth RM120 ?
问6 :如何领取额外附送的VIP专享优惠卷 (价值RM120) ?
A : An automatic message will be sent to your WhatsApp/FB Messenger within 7 days.
答:优惠券会在 7天内通过 WhatsApp/FB Messenger 发给您。
Q7 : How do I use exclusive VIP voucher worth RM120 ?
问7 :如何使用额外附送的VIP专享优惠卷 (价值 RM120) ?
A : Voucher will be divided into 8 vouchers (RM15 x 8 voucher codes). You may apply voucher code with minimum spending of RM300 to get RM15 off.
答:优惠券是会分开 8 张提供使用 (RM15 x 8个优惠代码)。您需要在结账时输入优惠代码并消费最低RM300才可以获得RM15的折扣。
Q8 : Can I transfer voucher to someone ?
问8 :可以把优惠卷转让给其他人吗?
A : No. Voucher are non-transferable, non-refundable and cannot be exchanged for cash.
答:不可以,优惠卷时不可转让,不可退款,不可兑换现金的。
Q9 : Can I use multiple voucher codes during checkout ?
问9 :可以在结账时使用多个优惠代码吗 ?
A : No. Only ONE voucher code may be used per transaction.
答:不可以,一个交易只可以使用1个优惠代码。
Q10 : What is the validity of the vouchers ?
问10 :优惠券的有效日是?
A : The validity period of the vouchers will last for 90 days.
答:优惠券有效日是90天。
Q11 : Do I get eShoplive Coins from this purchase ?
问11 :此产品可以赚取eShoplive Coins吗?
A : NO, this purchase is not entitle for eShoplive Coins.
答:此产品是不会获得eShoplive Coins。