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Return and Refund

1. For what reasons can I return an item?
You may return your orders if you received any damaged, defects and incorrect orders within 24 hours.

2. I have received a damaged/defected/incomplete item, what can I do?
You may return your orders if you received any damaged, defects and incorrect orders.
Please contact our Customer Service support team via Facebook Live Chat https://www.facebook.com/eshopliveasia.

Please provide clear photo(s) or video(s) (inclusive of the product packaging upon receipt – front, side, and top view) of the damaged, defects and incorrect items or any related supporting documentation within 24 hours from the date of received.

3. Within how long should I inform eShopLiveAsia about my damage/defection/incorrect item?
Please contact our customer service support team via Facebook Live Chat https://www.facebook.com/eshopliveasia within 24 hours from the date of received.

4. How do I change my refund method?

  • All refunds will be refunded into your bank account (Please make sure that you are the account owner).
  • CREDIT CARD
  • For purchases made using a Credit Card, the exact amount will be refunded into your Credit Card if the refund request is made within 3 days upon placing the order.
  • Please contact your bank if the refund do not reflect on your next month credit card statement.
  • ONLINE BANKING
  • For online banking, please contact our customer service support team at Facebook Live Chat https://www.facebook.com/eshopliveasia.
  • Please expect 14 working days for the refund to be credited to your bank account. If you do not receive the refund please raise the case to our customer service support team at Facebook Live Chat https://www.facebook.com/eshopliveasia.

5. Will the refunded amount includes shipping fee?
Yes, we will refund the exact amount that you have paid.

6. Will my vouchers be refunded if I cancel or return my order?
You will not be able to reuse the previous vouchers

7. Will every return and refund cover under eShopLiveAsia?
You may apply for the refund and/or return of the Item in the following circumstances:

  • The Item has not been received by You;
  • The Item received is incomplete (missing quantity or accessories);
  • Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to You;
  • The Item received has physical damage (e.g. dented, scratched, shattered);
  • The Item received is faulty (e.g. malfunction, does not work as intended);
  • By way of private agreement with Seller and Seller must send his/her confirmation to us confirming such agreement; or
  • Change of mind. This only applicable to certain categories upon Seller discretion only.

Last updated: Nov 26, 2021